Information
Clear information before you decide
You have the right to receive information about your care, services, expected charges, and authorization choices in language you can understand.
Patient rights
You have rights when you receive care through InjuryDox.
Patient rights, billing transparency, Good Faith Estimate information, and state-aware notices.
View your rights →About this summary
This is the InjuryDox public summary of patient rights and Good Faith Estimate information. Detailed patient-rights notices required by federal and state law are delivered through the affiliated professional medical entity at the point of care. Last updated 2026-05-04.
Patient rights at a glance.
Patients receiving care through the affiliated professional medical entity have rights described in the practice's HIPAA Notice of Privacy Practices and applicable federal and state law. The summary below highlights key categories. It is not a substitute for the full patient-rights and privacy notices delivered at intake.
Privacy
Privacy of your records
You have rights under HIPAA and applicable state law over how your medical records are accessed, used, and shared.
Records
Access to your records
You can request access to and copies of your records, subject to applicable requirements.
Authorization
Control over sharing
Records are shared only through appropriate authorization, legal process, treatment, payment, healthcare operations, or another permitted pathway.
Respect
Respectful, nondiscriminatory care
You have the right to be treated with respect and to receive care without discrimination based on protected characteristics.
Complaints
Right to file a complaint
You can raise concerns with the affiliated practice, with InjuryDox, with applicable state agencies, or with the U.S. Department of Health and Human Services Office for Civil Rights without retaliation.
Your Good Faith Estimate.
Under the federal No Surprises Act, patients who do not have insurance or who are not using insurance to pay for services have a right to receive a Good Faith Estimate of expected charges before scheduled, non-emergency care. This estimate covers services that the affiliated medical practice reasonably expects to provide. Additional information is delivered at the point of scheduling and care.
What it is
A written estimate of expected charges for scheduled, non-emergency services that the affiliated practice reasonably expects to provide.
Who can ask
Patients who are uninsured or who choose not to use insurance for the relevant services may request a Good Faith Estimate.
How to request
Ask the affiliated medical practice when you schedule services, or use the contact below to be routed to the right team.
If your bill is much higher
If a final bill is at least the federal threshold higher than the Good Faith Estimate, you may have the right to dispute the bill through a federal patient-provider dispute resolution process.
Billing transparency and self-pay.
InjuryDox supports a clear, reviewable approach to billing for the affiliated professional medical entity. Patients should expect to see service descriptions, expected charges, and any self-pay or lien-related arrangements before agreeing to services where applicable.
- Ask for an itemized statement of services and charges.
- Ask whether your services are billed self-pay, through insurance, or through another permitted arrangement.
- Ask whether any lien or third-party arrangement is being used and how it works.
- Ask for a Good Faith Estimate before scheduled, non-emergency services if you are not using insurance.
- Ask how to request records, dispute charges, or escalate questions you cannot resolve.
State-aware notices.
Some states require additional notices, disclosures, billing protections, or patient-rights summaries. Where state requirements apply, the affiliated medical practice provides the appropriate state-specific notice through onboarding or at the point of care. State availability of services may also vary.
State-by-state rollout
State-specific patient-rights and billing-disclosure language is delivered by the affiliated medical practice through onboarding or at the point of care, in line with the state where services are received and as state availability is established.
Common questions
Patient rights, plainly.
Where do I get the full patient rights and privacy notice?
The affiliated professional medical entity delivers the full HIPAA Notice of Privacy Practices and applicable patient-rights notices through patient onboarding. This page is a public-website summary.
How do I request a Good Faith Estimate?
Ask the affiliated medical practice when you schedule services, or use the contact below to be routed. Federal rules for the Good Faith Estimate apply to patients who are uninsured or who choose not to use insurance for the relevant services.
Can I get copies of my records?
Yes, subject to applicable requirements. Records access requests should be directed to the affiliated medical practice through the channels described in the HIPAA Notice of Privacy Practices.
How do I file a complaint?
You may raise concerns with the affiliated practice, with InjuryDox, with applicable state agencies, or with the U.S. Department of Health and Human Services Office for Civil Rights. Filing a complaint will not be used against you in your care.
Does InjuryDox guarantee payment, reimbursement, or claim outcomes?
No. InjuryDox does not promise payment, reimbursement, settlement, or litigation outcomes. Services, billing arrangements, and availability may vary by location and are subject to professional review and applicable law.
Patient rights contact
Need help with rights, records, or a Good Faith Estimate?
For patient-rights questions, records requests, billing transparency, or Good Faith Estimate requests.
Contact InjuryDox