Understand the care, the information, and the cost before you choose.

Choice and informed consent

• Ask questions: receive understandable information about the service, telehealth, clinical roles, privacy, and applicable financial terms.
• Choose whether to participate: enrollment is a patient decision and should follow the applicable informed-consent process.
• Participate in care decisions: discuss recommendations, alternatives, and the limitations of remote care with the clinical team.
• Request to stop: ask to end participation, subject to appropriate transition, record-retention, and payment obligations for care already provided.

Access to medical information

HIPAA gives patients important rights to access medical information and keep it private. Depending on the record and applicable law, patients may request access or copies, request an amendment, request certain restrictions or confidential communications, and receive an accounting of certain disclosures.

Official overview: HHS medical-record rights.

Privacy and authorized release

Health information may be used or disclosed for treatment, payment, health care operations, and other purposes permitted or required by law. When authorization is required, the patient receives an authorization describing the information and intended recipient. An attorney-facing release should follow the appropriate patient authorization process.

Telehealth choices

Patients should receive information about the benefits and limitations of telehealth, available alternatives, technology risks, privacy considerations, and when in-person or emergency care may be needed. State law and the medical group’s consent process control.

Not emergency care: InjuryDox is not an emergency service. Call 911 or seek immediate in-person care for a possible emergency. Call or text 988 for a mental-health crisis in the United States.

Good Faith Estimates

People who do not have or do not use health insurance to pay for care are usually entitled to a written Good Faith Estimate of expected charges when care is scheduled sufficiently in advance or when they request one.

• The estimate should describe the expected items or services and charges covered by the estimate.
• Keep the estimate and compare it with later bills.
• A federal patient-provider dispute process may be available when a bill is at least $400 more than the Good Faith Estimate.
• Eligibility, timing, content, and dispute rights depend on federal rules and the patient's circumstances.

Official overview: CMS Good Faith Estimate rights.

Respect and nondiscrimination

Patients should receive respectful care without unlawful discrimination and should be able to request language assistance, accessibility support, or reasonable accommodation as required by applicable law.

Questions and complaints

Questions about care can be directed to the clinical contact identified during enrollment. Privacy questions can be sent to privacy@injurydox.com. General questions can be sent to hello@injurydox.com. A patient may also contact the appropriate licensing board, regulator, HHS Office for Civil Rights, or CMS process when applicable.

Using a complaint process should not result in retaliation or reduced care.

Controlling materials. The medical group’s Notice of Privacy Practices, the patient agreements, telehealth consent, Good Faith Estimate, financial documents, and any state-specific notices provided at enrollment control over this website summary if they differ.

Ask for the document, explanation, or contact you need.